Where it ships from, how long it takes, and customs
Dispatch, delivery windows, free shipping, duties and a parcel whose tracking has stopped moving.
Questions and answers
The questions people actually ask,
answered by the vet who built the range.
Everything below is the answer we would give you on the phone: what a product does, what it does not do, and how to choose between two that look alike. WOOPF™ is 100% vet-owned, and where an answer touches your dog's health it says so plainly rather than selling around it.
Two things this page will not do. It will not diagnose your dog — a product is not a treatment, and an individual care plan comes from your own vet. And it will not guess your size for you: measure your dog, use the size guide on the product page, and write to us if the numbers fall between two sizes.
ABOUT THE PRODUCTS
Choosing, using and caring for WOOPF™ gear.
The questions that come up before an order, and the honest limits on what any of it can do.
What makes WOOPF™ dog products different?
WOOPF™ is a 100% vet-owned dog brand founded by Dr Duncan Houston, BVSc, who brings 20 years across pet food and pet products and 10 years in veterinary practice, including emergency care. The range starts with practical needs seen in real dog life.
Why do some WOOPF™ products cost more than pet-store alternatives?
WOOPF™ is not trying to be the cheapest item in the aisle. Each product is selected or designed around a specific need, with its construction, options and guidance explained so you can compare before ordering.
Are any dog toys indestructible?
No dog toy is indestructible. Choose a size and strength that suit your dog, supervise initial and vigorous play, and inspect the toy regularly. Remove it if it splits, sheds pieces, develops sharp edges or becomes small enough to swallow.
Which WOOPF™ toy should I choose for a power chewer?
Start with the Play & Enrichment collection and choose a size and strength suited to your dog. Supervise play, inspect toys often and replace anything damaged.
What is a dog enrichment toy?
A dog enrichment toy encourages activities such as sniffing, foraging, licking, chewing or problem-solving. Begin with an easy challenge, supervise use and include food used in your dog's normal daily allowance.
How do I use a dog snuffle mat safely?
Start with food scattered on top, then hide it more deeply as your dog understands the game. Supervise, put the mat away when the food is gone and follow its care instructions. A snuffle mat is a foraging tool, not a chew toy.
Will a no-pull harness stop my dog pulling?
A no-pull harness can assist with control and training, but it does not teach loose-leash walking by itself. Correct fit, gradual introduction and consistent reward-based training remain important.
How do I choose the right dog harness size?
Measure your dog and use the size guide on the product page before ordering. If your dog falls between sizes, contact the WOOPF™ team with their breed, weight and measurements.
What bed features should I compare for a dog with arthritis, hip dysplasia or reduced mobility?
Compare entry height, base stability, usable sleeping area, stated foam construction and cover care. Those features may affect access or everyday use, but a bed does not diagnose or treat arthritis, hip dysplasia or pain. Ask your veterinarian about individual needs.
Can WOOPF™ products treat arthritis, anxiety or other illnesses?
No. WOOPF™ products are everyday pet products rather than medical devices or treatments. They may support parts of a daily routine around rest, enrichment, walking, identification or meal pacing. Diagnosis and treatment need an individual veterinary care plan.
Are WOOPF™ products suitable for puppies, adult dogs and seniors?
The WOOPF™ range includes options across every life stage, but not every product is right for every dog. Compare size, intended use, materials and supervision guidance, then choose around your dog’s age, body, behaviour and health.
How do the WOOPF™ Smart ID Tag and GPS & Health Tracker work with the ASK A VET™ app?
A finder can scan or tap the Smart ID Tag to open the pet-profile details you choose to share. A powered GPS tracker can show location and selected activity or sleep information through the ASK A VET™ app when charged, activated and connected in a supported coverage area. Live GPS and health features require a separate paid plan. Both add safety layers and can be used together alongside a registered microchip.
Do WOOPF™ GPS trackers require a subscription?
Live GPS location and health features require a separate paid ASK A VET™ tracker plan. Smart ID tags can be scanned for identification without providing live GPS tracking. Review current tracker plans and coverage before ordering.
Where does WOOPF™ ship and how do returns work?
Delivery options and timing depend on your destination. Review the current shipping and returns pages before ordering, or contact the WOOPF™ team for help.
EVERYTHING ELSE
Orders, delivery, money and data.
Those answers live with the policies they belong to, so there is one version of each and it is the one that counts.
Shipping Shipping and deliveryReturns Damaged, wrong, faulty — or the wrong size
Returns and refundsWhat is covered, what is not, how long a refund takes, and why your consumer rights sit on top of all of it.
Privacy What we hold, why, and how to get rid of it
PrivacyWhether data is sold, why a dog store wants a phone number, and how to delete an account and everything attached to it.
Terms Prices, discounts, warranties and which law applies
Terms of serviceWhen the contract starts, which price you pay, what happens when a product breaks, and who owns a review photo.